We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
R&R Carpet Cleaning Terms and Conditions. There is no charge to move light furniture. We do suggest you remove items off of your furniture like plants, lamps and knick-knacks. Our technicians reserve the right not move any item he or she is not completely comfortable with. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc. Note: Some stains are permanent. No reputable carpet cleaning company would ever guarantee in writing or verbally to remove any spot or stain. If you're not happy for any other reason please notify us within (7) days of your service and we will return to rectify. After (7) days you will be required to pay for a return visit. Walking on wet carpet without shoe covers will void this agreement. Drying times vary from 8-24 hours with no guarantee. We are not responsible for any small items or particles vacuumed up during the cleaning process. All sales are final. No refunds and no exchanges are provided on any service we provide. By paying your invoice you are acknowledging that the service rendered was completely satisfactory and you agree with the terms and conditions.